FAQs
We’re here to make your experience with Quietly Held simple and reassuring. Find answers to our most frequently asked questions below.
Orders
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you’ve entered the wrong address or need to request a change, please contact us at hello@quietlyheld.shop as soon as possible.
We’ll do our best to help, but changes and cancellations cannot be guaranteed once an order has entered processing or shipped.
I entered the wrong shipping address. What should I do?
Please email hello@quietlyheld.shop immediately soon as possible with your order number and the correct address.
If your order has already shipped, we may not be able to redirect it. Quietly Held is not responsible for orders delivered to an address entered incorrectly at checkout.
I haven’t received an order confirmation. What should I do?
Please check your spam or promotions folder first and confirm that the email address entered at checkout is correct.
If you still can’t find your confirmation, contact us at hello@quietlyheld.shop with the name and email address used for your order.
Shipping & Delivery
Where do you ship?
We currently ship to the United States and Canada. Available shipping methods and costs will be shown at checkout based on your delivery address.
How long will my order take to arrive?
Orders require processing before shipment. Once your order has shipped, delivery time will depend on your location, the selected shipping method, and carrier conditions.
The estimated delivery window shown at checkout is an estimate rather than a guaranteed arrival date. During holidays, promotions, or periods of high demand, processing and delivery may take longer.
For additional information, please visit our Shipping Policy page.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear after the carrier receives your package.
Why hasn’t my tracking information updated?
Tracking may take 24–48 hours to update after shipment. Occasionally, carriers may miss a scan while the package is still moving through their network.
If your tracking has not updated for several business days, please contact us at hello@quietlyheld.shop, and we’ll help you look into it.
What should I do if my package is marked delivered but I can’t find it?
Please check around your delivery location, with members of your household, and with nearby neighbors. Carriers may also mark a package as delivered shortly before it arrives.
If you still cannot locate it after 48 hours, contact the shipping carrier and email us at hello@quietlyheld.shop with your order number.
Returns & Exchanges
Do you accept returns or exchanges?
We want you to feel good about what you ordered. Eligible items may be returned in accordance with the conditions and timeframe stated in our Refund Policy.
Returned items must be unworn, unused, unwashed, and in their original condition with any tags or packaging included.
Please contact hello@quietlyheld.shop before sending anything back. Returns sent without prior approval may not be accepted.
Can I exchange an item for a different size?
If you need a different size, contact us as soon as possible at hello@quietlyheld.shop. Exchange availability depends on the item and current inventory.
Please review the size information on each product page before ordering.
What if my item arrives damaged, defective, or incorrect?
Please email hello@quietlyheld.shop as soon as possible after delivery. Include:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
We’ll review the issue and work with you toward an appropriate solution.
Products & Care
How do I choose the right size?
Please refer to the size guide displayed on the individual product page. Because fit can vary between styles, we recommend checking the measurements before placing your order.
If you are between sizes or prefer a more relaxed fit, consider sizing up unless the product description says otherwise.
How should I care for my item?
Care instructions may vary by product, so please follow the care label attached to your item.
For printed apparel, we generally recommend washing inside out in cold water on a gentle cycle and avoiding bleach. Tumble dry on low or air dry when possible. Do not iron directly over printed artwork.
Will product colors look exactly the same as they do online?
We do our best to represent every product accurately. However, colors may appear slightly different depending on your screen settings, lighting, and the natural variation between production batches.
Discounts
How do I use a discount code?
Enter your discount code in the designated field during checkout. The discount will appear in your order summary if the code is valid and the order meets its requirements.
Discount codes cannot normally be added after an order has been placed.
Can I use more than one discount at a time?
Discount combinations depend on the specific promotion. If two discounts can be combined, Shopify will apply them at checkout. If they cannot be combined, you may need to select the offer that provides the greater savings.
How does free shipping work?
Eligible orders receive free shipping when the qualifying subtotal reaches $59.99 USD, after discounts and before applicable taxes.
Some destinations, products, or expedited shipping methods may be excluded. Available shipping options will be displayed at checkout.
Still Need Help?
We’d be happy to help. Email us at hello@quietlyheld.shop and include your order number when contacting us about an existing order.
Our team will respond as soon as possible during regular business days.